Cordless Phone Questions

Question Answer
I need to replace my battery. Where can I purchase them? To purchase a battery directly from our online store, please click the following link: http://www.unidendirect.com/itemlist.cfm?cattype=acc&catid=1
Where can I purchase a replacement phone? Unfortunately, we are no longer manufacturing telephone units.
How do I remove Silent Mode? To turn the Silent Mode OFF and for your handset to ring, press and hold the # key on your handset for about 10 seconds. Your handset will beep and this will indicate that the Silent Mode has been turned OFF.
My light keeps flashing/beeping and I don't have any messages pending. How can I make it stop? The flashing/beeping indicates you may have voice mail messages. Voicemail is provided by your telephone company and they would be able to assist you with retrieving those messages. Once you have listened to the new messages, the blinking light will stop.
I accidentally deleted a message, can I retrieve it? Unfortunately, once a message has been deleted it can't be retrieved.
I can't hear the caller but they can hear the me. Handset Reset Procedure
  1. Disconnect the Battery
  2. Press and Hold the Star and Pound key
  3. Reconnect the battery while holding down both keys
  4. Wait for the long beep.
When I press the “Talk” key, there’s no dial tone. When I press the Speakerphone key on the main base there is a dial tone. Factory Reset Handset
  1. Disconnect the Battery
  2. Press and Hold the Star and Pound key
  3. Reconnect the battery while holding down both keys
  4. Wait for the long beep
  5. De-register and Re-register the handset, if this doesn’t resolve the issue
  6. Clear the memory of the handset
I can hear the messages but they aren't being recorded

When you have the letter A on your base, this is indicating that your Announce only feature is turned ON. Announce only will allow the caller to leave a message but will not record it.

To turn the feature OFF:

Press Menu/Sel, arrow down to Ans Setup, press Menu/Sel, arrow down to Record Time, press Menu/Sel, arrow down to OFF and press Menu/Sel.
Help with setting the date/time Click Here
Help with setting up your answering machine Click Here
Can deleted messages be retrieved? Help with deleting messages Click Here
Having trouble with Caller ID? Click Here
Having trouble with Do Not Disturb and/or Silent Mode? Click Here

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