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Top Questions for the Uniden G955 Video Surveillance System

What is a UID and why does the Website/Software APP ask for a DID?

What it is - The UID is a Unique Identifier code that identifies your video device from all other devices. Some early Model G755's and G766's came with a UID.

Due to a production upgrade, the UID was phased out and a DID code took its place. The Device Identifier is basically a UID by another name.

Solution - Download a firmware upgrade and apply the firmware upgrade software to your Video Device. This upgrade will assign your device a DID code which can be used on the Website and the Smart Apps to view your video remotely.

Checking UID/DID and Security code

Checking UID/DID
1. Tap the 3 circle tab on the left of the monitor screen
2. Tap the “i” in the box at the bottom
3. Tap the gear to the bottom right
6. You will see the UID/DID number and the security code on the last two lines on the left side of the screen

Changing Security Code - Set up your security code to limit who can have access to the system from a remote location.

The default security code is set to 123456. We recommend that you change this code to something you will remember. You will need the code to access your video from a remote device such as a smart phone or PC.

If you wish to change the Security Code, please see below:

1. Tap the 3 circle tab on the left of the monitor screen
2. Tap the “i” in the box at the bottom
3. Tap the gear to the bottom right
6. Tap the white bar that's to the right of the Change Code.
7. Type in the desired code & select Enter.  

E-mail Alert Setup
E-mail Alert Notification: If motion detection is enabled & the Uniden Guardian System is connected to the internet, the monitor will send an e-mail alert indication there is motion on a particular camera.

Setting Up E-mail Alert
1. Tap the 3 circle arrow tab on the left of the monitor screen.
2. Tap the "i" in the box at the bottom.
3. Tap the "Gear" to the bottom right.
4. Tap "Recorder Setup".
5. Tap "E-mail Alert"
6. Fill out the following fields. (It is recommended to use a Gmail account)

SMTP Server:
SMTP Port: 465
Password: Your password to the gmail account
E-mail To: Your gmail e-mail address  

How to pair additional cameras on the G955

1. Tap the 3 circle arrow tab on the left of the monitor screen.
2. Tap the “i” in the box at the bottom.
3. Tap the gear to the bottom right.
5. Tap PAIRING and select the camera number you want to pair.
6. Press the pairing key at the end of the pigtail on the camera.
     Repeat steps 1 - 6 to pair more additional cameras.

No Internet Connection? Please see the following Internet Connection Checklist below.

First you will want to be sure your monitor indicates that it has a proper internet connection by what displays in the screen of the monitor. If your system utilizes a UID, your monitor should display "internet connected." If your system utilizes a DID, your monitor will display a globe icon to the right of the battery icon. If you see the globe icon with dots, your system is trying to connect but not connected. .

Second, please be sure that your monitor is sitting in the cradle, the cradle is connected to an electrical outlet, and connected to the internet router(maybe your modem if no connection through the router is achieved).

Next you will want to download the Microsoft C++ redistributable package from step one at the bottom of the View Now screen, restart your computer, and uninstall any other OCX from your computer. It will be found as the UGRS file in the add/remove programs in your Control Panel. Lastly, please be sure that you have downloaded/installed the OCX at bottom of the screen and selected to allow the add-on to run when the pop up appears below your internet tool bar. Also, that you are attempting to remote in on a computer with XP, Vista, or Win7 and the browser must be Internet Explorer 8 or better.

For your smartphone, please be sure you download the correct app based on the firmware you have on your monitor. In your app store, you can search with keywords UNIDEN GUARDIAN and you will get a blue/white(Guardian) app and a black/gold(Guardian 2) app. If your monitor has a UID, you will use the Guardian app. If it has a DID code, you will use the Guardian 2 app instead. Please note that on the Guardian 2 app, you will be required to enter a password. This in not to be confused with your login password. This will actually be the security code in your monitor.

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